Shipping policy

Shipping

Calerivelle
Joachim Michael Roschel
Am Höfchen 1, 66851 Hauptstuhl, Germany
Email: info@calerivelle.store
Phone: +49 5734535772

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Kits and sets

The complete kit, smart system and premium architectural set ship boxed; most fittings and accessories ship by parcel. Larger orders may come on a pallet — delivery is kerbside to the nearest accessible hard standing. Connectors, spikes, timers and single light sets ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.